Tracking down absconded customers is vital to improve recovery rates but often requires more than just a database search.
We use the latest search tools and a selection of databases, combined with the expertise of our specialist telephone trackers and field agents to establish the whereabouts of more of the individuals who owe debt.
With a 90% success rate in obtaining positive intelligence to enable case progression, our results prove the benefit of our three-stage approach.
What can we do?
With full-time specialists and access to the latest technology, all our recovery solutions include comprehensive in-house tracing and investigation services to locate and track absconded debtors, enrich data and make our integrated processes smarter. This includes the services we provide for:
- Her Majesty’s Courts & Tribunals Service
- Child Support Agency
- Local authorities
- Social housing groups
- Legal practices
- Commercial property agents
- Private landlords and clients
How can we help you?
Our services are charged on a “no trace – no fee” basis to eliminate any risk for our clients and are typically configured to escalate in two stages:
Stage 1. Electronic trace
Debtor details are compared and enriched with premium data from two of the leading credit reference agencies and marketing verification data from five separate service providers to give the strongest possible indication of residency. We overlay this with our own extensive database of over 8 million defaulter records to ensure a high probability of success at the earliest stage. This cost effective service is particularly suitable if you have bulk tracing requirements.
Stage 2. Desktop tracing
If a debtor has relocated and a new address is obtained from our electronic trace, we can fast-track the validation of the address using telephone and postal contact methods and more intensive database searches, all undertaken by our in house team of specialist tracers. This will confirm beyond a doubt if the debtor is resident at the newly provided address.